Football Manager 2011 FAQ

 

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Football Manager 2011 FAQ


Welcome to the Football Manager 2011 FAQ - within this thread should be the answers to the majority of questions you may have when running the game, and answers to any errors you may come across.


STEAM Issues

We've got a big Steam FAQ thread helpfully created by user Aim_Less for us - this can be found here - http://community.sigames.com/showthread.php?t=156429

If you have any other issues not answered here, please use our Technical Support Forums for assistance. They can be found at the following link:

http://community.sigames.com/forumdisplay.php?f=161

Likewise if you think you’ve come across a bug of any kind, please post the information in our bugs forum in the relevant place. This can be found via the link below:

http://community.sigames.com/forumdisplay.php/199

For people wanting information about the new Editor which comes with the game, we’ve created a FAQ in the Editors Forum. This can be found via the links shown below:

http://community.sigames.com/showthread.php/233209

For all the details for the FM10 Editor with information relevant to the FM11 release, please look at the following thread:

http://community.sigames.com/showthread.php/152004

Thanks,

The Sports Interactive Team


PC and General Issues:
My computer will not read my DVD disc
My PC won't let me install the game
I don't have Java installed on my machine and I'm having issues with the demo installer
I’m getting an Install Anywhere Error / Any other installation errors.
On installing FM11 I get asked during install ‘Please Insert FM09 Disc’ - why is this?
I cannot find the Football Manager 2011 shortcut to launch the game?
ERROR: Cannot run game: Failed to set up graphics system, general crashes or game crashing when minimising
I am receiving an XML error when attempting to play the game or it’s crashing when I click on random players?
When launching the game you receive the following Error: “FM.exe application error. The application has failed to initialize correctly (0xC0150002). Click on OK to stop the application.”
After Launching via Steam I get an error message saying "Football Manager 2011 has stopped working" or the game fails to Launch
Installation Issues on Windows XP64 Bit
I installed through Steam and now I get an annoying block of colour on my screen (bottom right hand corner)
The game is running jerky but my graphics card should be able to handle this, what can I do? Or The game freezes or doesn't seem to run correctly, is there any way to rectify this?
You are receiving the error: ‘This application has failed to start because saAuditMD.dll was not found. Re-installing the application may fix this problem’
White & Black Screen Issues
I get the message " d3dx9_41.dll not found"
I have an SiS Graphics Card and it won't work
I can't play the game due to an XML parsing error
How to Carry out a Manual Uninstall on a PC
How do I delete my Cache files?
How do I delete my Settings files?
How to Delete your Registry Files
Where can I find the Data Editor or Resource Archiver?

Mac:

MAC System requirements
I am getting a permanent 'Processing Please Wait' message when getting to the Start Screen:
Applying Updates
Identifying update version
Running with Jerky 3D
Where are my Save games stored?
How Do I Uninstall the Game

Network Games:

How to set-up a network game

And Finally...

If you are having troubles with certain Bundesliga sides not having any players visible in their reserve sides, try this thread.

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My computer will not read my DVD disc

Please make sure your DVD is free from dust and smudges. If the disc has become dirty clean with a soft dry cloth until the surface of the disc is clear. To do this wipe from the inside of the disc to the outside, do not clean the disc in a circular motion this can damage your disc.

Also please make sure you practice routine maintenance on your DVD drive. A commercially available lens cleaner will help keep your DVD drive in top condition.

If you have followed the advice above yet you still have a problem then you can download the game in Steam without using the disc using the game code you have from your purchased game.

- Download the Steam client - http://store.steampowered.com/about/
- Install Steam on your computer
- Once installed, open up Steam
- Go to My Games
- Go to Activate a product on Steam
- Enter your Activation Code found on the back of the manual.
- Steam should now download your game.

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My PC won't let me install the game

If you are having trouble installing the game please make sure you are on an Administrator account for your PC.

If it is failing on an administrator account try creating a new account and installing the game there:

To create a new account with administrator rights:

- Click Start
- Control Panel
- User Accounts
- (if using Vista or 7 click Manage another account)
- Create New Account

Choose account name eg. “Games”

- Click Next

Choose “Computer Administrator” as Account Type

- Click Create

After the account has been created

- Log Off via Start and Switch User

Choose the new account (eg. Games) to log in and install under the newly created account.

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I don't have Java installed on my machine and I'm having issues with the Demo Installer

The installer we use makes use of Java and therefore it's important to ensure you have the latest version, particularly if you are experiencing problems during the installation process.

1. Uninstall any version of Java you have first.
2. Visit this website: http://www.java.com/en/download/manual.jsp
3. Find the correct version for your Operating system and download/install from here

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I’m getting an Install Anywhere Error / Any other installation errors.

First try deleting the Cache files and running the game. If it has not installed properly then try the following.

1: Go through a complete uninstall.
2: Make sure your disc is clean and free of surface dust/scratches.
3: Try to install the game again to a standard Hard Drive (not an external hard drive or USB key) to the default location.

Once you have installed the game try running it as normal. If this has not worked then post on the Technical Support forums with your Dxdiag details.

On installing FM11 I get asked during install ‘Please Insert FM09 Disc’ - why is this?

For this you’ll need to delete your settings folder, as there’s a chance there’s old data left on your machine from a previous version, this can be done as described below:

First of all you need to turn on hidden files and folders.

XP:
My Computer
'Tools'
'Folder Options'.
The go to the 'View' tab and select 'Show hidden files and folders'

Windows Vista and Windows 7:
My Computer
'Organize'
'Folder and Search Options'.
The go to the 'View' tab and select 'Show hidden files and folders'

Once this is done, follow the instructions below:

Windows XP:
1. Open “My Computer”
2. Navigate to : “Documents and Settings\<Username>\Application Data\
3. Delete the “Sports Interactive” Folder.

Windows Vista and Windows 7:
1. Click “Start”
2. Click your username on the start Menu
3. Click on “AppData” and then “Roaming”
4. Delete the “Sports Interactive” Folder

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I cannot find the Football Manager 2011 shortcut to launch the game?

Microsoft Windows Vista and the “Games For Windows” scheme handles installation differently to previous versions of the Windows operating system. The game information is stored in the “Games Explorer” which is a new feature of Microsoft Windows Vista.

It is completely normal for no game shortcuts to be placed on the Desktop or within the Start Menu.

To find the Football Manager 2011 shortcut on Microsoft Windows Vista you need to browse to the Games Explorer.

Because there are different versions of Vista, including Vista Home, Vista Premium, Vista Ultimate, etc, the Games Explorer may be found in different locations, this also depends on whether you're using the Classic Start Menu or not.

The most common locations for the Windows Games Explorer include:

1: Click “Start”
2: Click “Games”

Or

1: Click “Start”
2: Click “All Programs”
3: Click “Games”
4: Click “Games Explorer”

Alternatively you can search for Games Explorer by doing the following:

1: Click “Start”
2: Click inside the “Search” box
3: Type “Games Explorer”
4: Select “Games Explorer” when it appears and it should open.

You can also manually browse to where the Football Manager 2011 is installed on your system and run the game from there. The default location is:

C:/Program Files/Steam/Steam Apps/Common/Sports Interactive/Football Manager 2011

In here you will see the game executable which is called “FM.exe” or simply “FM” if you are not viewing file extensions. You can create a shortcut to this file by right clicking the “FM.exe” file and selecting “Create Shortcut” you can then copy this shortcut to wherever you wish to move it.

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ERROR: Cannot run game: Failed to set up graphics system, general crashes or game crashing when minimising

Please download the following update from the Microsoft Direct X SDK:
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=3021d52b-514e-41d3-ad02-438a3ba730ba

Use the following settings in Direct-x Control Panel.

Run the following tool:

Start->Direct-X SDK->Direct-X Utilities->Direct-X Caps Viewer

Ensure the Direct-X properties appear as the dialog below. Especially important to ensure the Enumerate Reference Rasterizer is checked.

http://file:///C:/Users/NEIL%7E1.BRO/AppData/Local/Temp/msohtml1/01/clip_image001.jpg
http://file:///C:/Users/NEIL%7E1.BRO/AppData/Local/Temp/msohtml1/01/clip_image002.gif


When downloading this file please use the Firefox browser as some people have encounter difficulties when using Internet Explorer.

You should also check that you are running the latest graphics driver, you can do this by visiting the computer manufacturer website, or by visiting the graphics card manufacturing website.

Also if you are running Steam, make sure this is not running when attempting to install

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I am receiving an XML error when attempting to play the game or it’s crashing when I click on random players?

First of all you need to turn on hidden files and folders.

XP:
My Computer
'Tools'
'Folder Options'.
The go to the 'View' tab and select 'Show hidden files and folders'

Windows Vista and Windows 7:
My Computer
'Organize'
'Folder and Search Options'.
The go to the 'View' tab and select 'Show hidden files and folders'

Delete the following folder:

XP:

C:\Documents and Settings\<username>\Application Data\Sports Interactive\Football Manager 2011\Settings

Vista/Win7:

C:\Users\<username>\AppData\Roaming\Sports Interactive\Football Manager 2011\Settings

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When launching the game you receive the following Error: “FM.exe application error. The application has failed to initialize correctly (0xC0150002). Click on OK to stop the application.”

This can be resolved by updating DirectX and the Microsoft Dot.Net framework, please visit the following URL to download these:

DirectX:
http://www.microsoft.com/downloads/d...displaylang=en

.NET Framework:
http://www.microsoft.com/downloads/d...displaylang=en


I Get Error S1001 When attempting to Install Microsoft Direct X SDK

Make sure you DO NOT have Steam running when attempting to install this file, as it corrupts the install.

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After Launching via Steam I get an error message saying "Football Manager 2011 has stopped working" or the game fails to Launch

The most common fix for the game failing to launch is that you need to verify your skin cache. To do so, right click on the FM11 icon and then select:
Properties -> Local files -> Verify integrity of game cache.

Then you should update your DirectX, download and install from the following link: http://www.microsoft.com/downloads/d...displaylang=en

This should solve the issue.

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Installation Issues on Windows XP64 Bit.

If you are having trouble with Windows XP 64bit then you should change compatibility mode to ‘Windows XP’, do this by:

1 - Right-clicking on the game icon
2 - Clicking properties
3 - Change the compatibility mode to ‘Windows XP’

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I installed through Steam and now I get an annoying block of colour on my screen (bottom right hand corner)

In Steam click the icon "Settings", click the tab "in game" and untick the "enable steam community"

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The game is running jerky but my graphics card should be able to handle this, what can I do?

Or

The game freezes or doesn't seem to run correctly, is there any way to rectify this?

First of all make sure if you’re running from a laptop that it’s plugged in when running FM – if it’s not running from a power supply it may run in energy-saving mode which means less power dedicated to the graphics card.

We’d also suggest making sure you have the least graphics card drivers installed.

What drivers you need and where to download them from depends on your graphics drivers.

Some Computer manufacturers insist you download drivers from their own sites. Please refer to the website of your computer manufacturer before reporting issues with graphics drivers.

To verify your PCs graphics card chipset:

For XP

From the Windows desktop:
- Click Start
- Click Run
- Type DXDIAG in the Open field
- Click OK

For Vista/Win 7
- Click Start
- In the search programs and files box, type DXDIAG
- Press Enter

This will launch the DirectX Diagnostic Tool. Click on the Display and Sound tabs. The upper left box headed ‘Devices’ shows the make and model of card; the right box headed ‘Drivers’ shows the driver version number.

Here are the websites of the largest graphics cards and chipset manufacturers:

Nvidia (Gforce/Legacy)
http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk

ATI (Radeon)
http://ati.amd.com/support/driver.html

Intel (Onboard Chipsets)
http://downloadcenter.intel.com/

There are other manufacturers of graphics card drivers. If you can not find drivers for these cards they may have been discontinued. Please ask in this case as we may still be able to help.

Driver download locations

• ATI Drivers
http://ati.amd.com/support/driver.html

• Intel Drivers
http://downloadcenter.intel.com/default.aspx

http://www.intel.com/support/chipsets/sb/CS-020683.htm (Intel® 945 Express Chipset Family)

• nVidia Drivers
http://www.nvidia.com/Download/index.aspx?lang=en-us

• SiS Drivers
http://www.sis.com/download/agreemen...url=/download/

If your driver does not appear on this list please contact us here - http://community.sigames.com/sendmessage.php

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You are receiving the error: ‘This application has failed to start because saAuditMD.dll was not found. Re-installing the application may fix this problem’

Please download the following file
http://downloads.sigames.com/download/saAuditMD.zip

After you have downloaded, unzip the file saAuditMD.dll and place in the following folder:

C:\Program Files\Sports Interactive\Football Manager 2011

You are receiving the error: This application has failed to start because saAuditMT2005.dll was not found. Re-installing this application may fix the problem'

In this case, go to the following folder:

C:\Program Files\Sports Interactive\Football Manager 2011

Then rename the saAuditMT.dll file to saAuditMT2005.dll and this should resolve the issue.

I've tried the solutions above and am getting a “saAuditMD.dll missing” error.

This error often occurs because people copy or cut their FM.exe directly to the desktop

Do not do this, always create a 'shortcut' and cut that to your desktop

To create a desktop shortcut

1. Navigate to the FM11 installation folder (C:\Program Files\Sports Interactive\Football Manager 2011)
2. Right click on the FM11.exe icon
3. Choose Send to Desktop (create shortcut)

Note the Steam install can be found at this location:

C:\program files\steam\steamapps\common\football manager 2011

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White & Black Screen Issues

There are three probable causes for you getting a white or black frozen screen upon starting the game.

The First reason could be that your Cache files have become corrupted and deleting them will fix the issue.

To do this follow either of these paths depending on your Operating System.

Windows XP:
C:\Users\<User Name\App Data\

Vista and Windows 7:
C:\Users\<User Name>\App Data\Roaming

Once you can see inside those folders delete the Sports Interactive Folder.

If you can’t see those folders you will have to make “Hidden” files viewable.

For Vista and Windows 7:
In a window, go to 'Organize'->'Folder and Search Options'->'View'-> and select 'Show hidden files and folders'.

For XP:
Make sure you are able to see hidden folders:
When in a window, go to 'Tools'->'Folder Options'->'View'-> and make sure 'Show hidden files and folders' is selected.

Also some users have reported getting around the 'Black Screen' issue by creating a new account on their version of Windows and starting the game through this user. We suggest doing so if the above advice does not work for you.