We have noticed that some users are experiencing some issues with the demo, and have had a chat this morning about some of the issues being reported and have decided we will make a patch available on the day of release to ensure some of you who are having problems can get your FM fix from day one.
We will do what we can to help you get up and running but please be patient while we investigate some of the problems you are reporting. We do not have solutions for everything at this time but we're working hard on identifying common problems and solving them or at least providing you with information on why you may be encountering difficulties - the problems being reported all seem to be hardware specific, which makes it harder for us to look into them as we don't have your hardware in front of us.
From reviewing the feedback we've received since the Gold Demo went live, some issues we are aware of include:
Cannot launch the FM Gold Demo?
1. I'm getting a message which says: "Failed to setup graphics system"
* Please see the following thread for further details:
http://community.sigames.com/showthread.php?t=548012. The game freezes when I select 'Submit Team' or try to 'Continue' the game when in a match.
* Potential workaround:
- Run the game in Windowed Mode or a lower resolution
* To do this:
- Go to the Preferences screen ('Options' -> 'Preferences').
- Go to the 'Display & Sound' section.
- Under 'Display Mode' select "Windowed" and confirm your changes.
Status:
- We are currently collating information from users about this problem so that we can investigate this further.
3. I'm getting a message that says: "The application failed to intialize correctly (0xc0150002)"
* Potential workaround:
- Install the .NET Framework Version 2.0 re-distributable package from here:
http://www.microsoft.com/downloads/d...displaylang=en Status:
We are still investigating the cause of this issue, but some users have reported solving it by installing the package above.
4. I'm getting a message that says: "This application has failed to start because d3dx9_37.dll was not found."
* Potential workaround:
- Install the Microsoft DirectX re-distributable package from here:
- Web Installer:
http://www.microsoft.com/downloads/d...displaylang=en - Full re-distributable:
http://www.microsoft.com/downloads/d...displaylang=en5. I am having problems getting the demo to run on the Mac
* Potential Workaround
- If you are using a non-standard zip program on the Mac it may be causing a problem.
- Uninstall what you have and delete the following directories if they still exist (by right-clicking on them and selecting 'Move To Trash'):
\\Applications\Sports Interactive\Football Manager 2009
\\Documents\Sports Interactive\Football Manager 2009
\\<username>\Library\Caches\Sports Interactive
\\<username>\Library\Caches\Preferences\Sports Interactive
\\This will ensure there are no files relating to the demo left on your hardrive.
- Unzip the "Setup FM2009 Demo.zip" package using the standard Mac unzip utility and re-install the demo.
Installer issues
1. I'm geting a message that says: "The installer cannot run on your configuration. It will now quit."
* Potential workaround:
- Open the downloaded "Setup FM2009 Demo.exe" in a compression utility such as WinZip, WinRAR, 7-Zip or similar.
- Extract the contents to a folder on your computer (e.g. create a folder named "FM2009 Demo" on your desktop and extract to this).
- If you have any of the above installed, they also usually let you right-click the exe and choose 'Extract'.
- Make sure you preserver the folder structure when extracting (most of them should do by default).
- Open Windows Explorer and go to the folder where you extracted the demo contents.
- Go into the folder named "Windows" (You're now in something like C:\Users\myuser\Desktop\FM2009 Demo\Windows\).
- Right click the file "Setup FM2009 Demo.exe" and click "Properties".
- Click on the tab named "Compatibility".
- Click the box "Run this program in compatibility mode for"
- From the drop-down choose "Windows XP".
- Click "OK" to close the "Properties" dialog.
- Now try to run "Setup FM2009 Demo.exe" from the "Windows" folder where you extracted the demo.
Status:
There are some compatibility issues with the installer we use for the game and the Windows XP 64-bit operating system.
Other issues
1. The game's keyboard is too responsive and overly sensitive making typing difficult.
* - This appears to be a problem on some machines, but not all.
Status:
- This issue will be fixed for the patch.
2. I am experiencing a high volume of injuries when playing the demo
* - Some users are suggesting there are too many injuries occurring.
Status:
We will be comparing the injuries statistics with the latest data we have from physioroom.com and if we find there's an imbalance we will address this for the patch.
3. Commentary shows goal is scored before ball crosses the line.
* - Sometimes the commentary bar flashes showing a goal before the ball crosses the line.
Status:
- This issue will be fixed for the patch.
4. I'm getting a message that says: "Direct Sound error -2004287480" when entering a match.
* Potential workaround:
- Update your sound card drivers or disable in game sound.
- To disable sound:
- Go to the Preferences screen ('Options') -> 'Preferences').
- Go to the 'Display & Sound' section.
- In the 'Sound Settings' area, deselect 'Play Sounds' and confirm your changes.
How To Guides
1. How to update your Java
* The installer we use makes use of Java and therefore it's important to ensure you have the latest version, particularly if you are experiencing problems during the installation process.
You can download the latest version here:
http://java.com/en/download/index.jsp2. How to find out your DXDIAG information
* You may see us asking for your DXDIAG information. DXDIAG provides us with information about your machine so that we can identify what operating system version you are running as well as what type of graphics card you use amongst other things.
Using this information we can find out whether your system meets the minimum specifications as well as checking to see what drivers you have installed, which may help us diagnose your issue.
- Click Start menu, choose Run
- Type 'dxdiag' without the quotes and press enter
- Once it has completed and DX Diag is showing, click "Save all information"
- Save the text file (e.g. to your desktop)
- Quit dxdiag, open the saved file in Notepad
- Go to the "Edit" menu and choose "Select all"
- Then go to the "Edit" menu again and choose "Copy"
- Provide this information in the thread you posted in where it was requested by pasting the contents in the post (press the "Ctrl" key and "V", or choose "paste" from the "Edit" menu in your browser)
Minimum Specs
What are the minimum specifications?
* PC System requirements:
Operating System & CPU: Microsoft Windows Vista (2.0GHz CPU) / Microsoft Windows XP (1.4GHz CPU)
Graphics Card: 128MB Nvidia FX 5900 Ultra, 128MB ATI Radeon 9800, 128MB Intel 82915G/82910GL or greater
Memory: Microsoft Windows Vista (1GB RAM) / Microsoft Windows XP (512MB)
* Mac System requirements:
Operating System: Mac OSX 10.5.5
Graphics Card: NVIDIA GeForce 7300 / ATI X1600 RADEON
Memory: 1GB RAM
Useful Links
It's important to maintain your system and keep it up to date by downloading and installing the latest system updates and drivers for your hardware. This is good practice to ensure the maximum compatibility, security and performance of your system.
Microsoft Windows Update (XP and Vista)
Ensure your operating system is up to date with the latest Service Pack and updates for your system.
* To do this:
- Select 'Start' -> 'All Programs' -> 'Windows Update'.
- Alternatively visit:
http://update.microsoft.com/windowsu...&&thankspage=5 (Microsoft Internet Explorer only).
Mac Software Update (Mac OSX)
Ensure your operating system is up to date with the latest Service Pack and updates for your system.
* To do this:
- Select the 'Apple' icon from the Menubar.
- Select 'Software Update...'.
Microsoft DirectX Runtime
* Web Installer:
http://www.microsoft.com/downloads/d...displaylang=en * Full re-distributable:
http://www.microsoft.com/downloads/d...displaylang=enCommon Drivers
* nVidia Drivers
http://www.nvidia.com/Download/index.aspx?lang=en-us * ATI Drivers
http://ati.amd.com/support/driver.html * Intel Drivers
http://downloadcenter.intel.com/default.aspx http://www.intel.com/support/chipsets/sb/CS-020683.htm (Intel® 945 Express Chipset Family)
* SiS Drivers
http://www.sis.com/download/agreemen...url=/download/ http://www.sis.com/download/http://www.sis.com/support/ * Via Drivers
http://www.s3graphics.com/en/resources/download-center/ * S3 Drivers
http://www.s3graphics.com/en/resourc...re_archive.jspManufacturers
* Dell
http://support.euro.dell.com/support/index.aspx?c=uk&l=en&s=gen&~ck=pn * HP
http://www.hp.com/country/us/en/welcome_acc_supp.html#Support * Compaq
http://www.compaq.com/cpq-country/cpq_support.html * Packard Bell (UK)
http://support.packardbell.com/uk/ * Acer (UK)
http://support.acer-euro.com/ http://global.acer.com/support/download.htm * Fujitsu-Siemens
http://www.fujitsu-siemens.co.uk/support/index.html * Toshiba
http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp * Sony
http://www.vaio-link.com/hub_cons.html * Asus
http://support.asus.com/download/dow...
* ECS (EliteGroup)
http://www.ecs.com.tw/ECSWebSite/Sup...
